Help Center – AS Brasil
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MAIN QUESTIONS

All of our reservations are made and paid online.

To make a new reservation or request a quote, just use our search form to find the best price.
After clicking on the “get quote” button you can choose the vehicle you prefer to make your transfer.

During the booking process, we will ask for your flight details and destination address, as well as whether you wish to book any extras, such as child seats or additional stops

Yes, in most cases, you can make a last minute reservation. However, in some cases, you may see a pop-up message during the booking process asking you to contact our customer support team to check availability.

You can cancel any route of your transfer or the entire reservation on our website, under “My Reservations”.

Cancellations received more than 96 hours before the trip are fully refunded.No refund is payable in the case of cancellations within 96 hours of the transfer.

If you are not entitled to a refund, you will always receive an email with a cancellation note, which can be used to claim expenses from your tour operator, airline or travel insurance company.

In the case of transfers from the airport, you must go to the Arrivals area or to the meeting point specified in your booking voucher, where our representative will be waiting for you with a poster with the AS BRASIL logo and the main passenger name.
In the case of transfers from a port, the meeting place will always be the closest available to the landing. We will communicate your exact meeting point in the instructions on your booking voucher.

In the case of transfers from a home or hotel, the driver will be waiting for you in the reception hall or outside the building waiting with a poster with the AS BRASIL logo and the name of the main passenger.

Yes. Just make the reservation with the name of the neighborhood you intend to stay in and up to 96 hours in advance, change your reservation on our “Client Portal”.
If there is any change with the amount already paid, we will update to pay the difference or reverse the overpayment.
If you have any questions, we recommend that you contact our support team on 0800 880 1117 for guidance

Yes. For that, we ask that you contact our support team on 0800 880 1117 and check which categories we have available for booking.

You can bring 1 medium-sized bag or suitcase per passenger in the selected vehicle and a piece of hand luggage, such as a handbag or small bag (camera bag, laptop bag or similar). Any volume that has wheels will be considered suitcases and not hand luggage.

Your baggage allowance is defined by the dimensions of the vehicle you are booking. For example, our Standard 3-seater Sedan category has space for 3 medium-sized suitcases as well as 3 small pieces of hand luggage. A 6-seater SUV has twice the luggage capacity.

If you are in doubt as to whether your luggage fits in the vehicle, we recommend that you contact our support team on 0800 880 1117 for guidance or upgrade to a larger vehicle to ensure a comfortable and stress-free journey.

Yes. We have several types of car seats, baby comfort and booster seat available for rental. Just at the time of your reservation request to include these options. If you are unsure which equipment is best for your child, please contact our support team on 0800 880 1117 for guidance.

We recommend selecting a suitable vehicle based on the number of passengers, the amount of luggage and extra items you take with you.

The approximate travel time will be displayed during the booking process. The duration of trips in private vehicles indicated on the website is approximate and may vary according to the road and weather conditions, traffic volumes, etc.

The duration of trips in shared transport vehicles (shuttle) includes several stops, so the travel time may be longer, depending on the number of stops.
On longer journeys, drivers can stop to rest.

We will always have a member of our team waiting for you with a nameplate.

If there are a lot of people in the meeting area and you can’t find a member of our team, don’t worry. Call our support team on 0800 880 1117 or on whatsapp +55 21 99771-2619. We will assist until you find a member of our team.

Our emergency service is available 24 hours a day, 7 days a week.

Flight delays: We have a back-office team that will accompany your flight from the moment of takeoff to landing and will maintain permanent contact with our ground crews to notify you of any delays and / or changes. So there is no need to worry, as soon as you arrive we will have a member waiting for you.

Ship delays: If your ship is delayed, contact our support team at least 2 hours before the scheduled transfer time indicated on your booking voucher. We will try to reschedule your transfer or refund you in full for unused service. The driver will wait up to 40 minutes from the scheduled departure time.

Diverted flights: If your flight is diverted to a different airport, this information is often not updated in real time and our back-office team is unable to track. Therefore, you should contact our support team immediately upon arrival, calling any of the emergency numbers on your booking voucher to inform us of your new arrival details.

After purchase, you will be able to see the details of your reservation by accessing the customer portal on our website.

The booking confirmation will be sent to your email within a few hours after completing your payment. The booking receipt will be attached to this email.

If you realize that you should have received it, but have not yet seen it, please check your Spam box.

If you are unable to print your voucher, don’t worry. You can present the copy online on your mobile screen to our team member.

We accept all credit cards, bank slip (which can be paid at any bank or lottery shop), invoice to companies (upon analysis) and deposit into bank account.

For credit cards or bank slip, we can install up to 12x. For more information contact our support team on 0800 8801117

All reservation pages that require the introduction of personal information are protected with 256-bit SSL encryption, verified by Thawte. Payments are made at the end of the booking process, when you are redirected to our bank’s secure payment page, “CIELO OU GERENCIA NET”.

Since we do not store credit card details in our system, our support team cannot access them at any time.

Yes. Just inform our support team what amount each passenger will pay, as well as the email, full name and CPF of each one. So we prepare the payment individually on the reservation.

We serve in all major capitals of Brazil. We have a face-to-face office in the city of Rio de Janeiro and São Paulo. If you cannot find your origin or destination in our reservation system, please contact our support team on 0800 880 1117

We currently partner with more than 500 travel agencies and / or tour operators worldwide. We work with an Online Portal where it is possible to make budgets, consult reservations, track billing and much more. If you are interested in being our partner, just e-mail an e-mail to contato@asbrasil.tur.br or speak to our agency support team on 0800 8801117

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We want to assure our customers that we transmit to all our drivers the guides that the World Health Organization (WHO) has recommended as basic measures of protection against the new coronavirus (COVID-19). Your health and safety, like that of our employees, is our top priority.

Now, more than ever, we understand your need for security. As such, we require all our employees to follow safety and prevention measures;

Taking into account the current scenario, we recognize that plans can be changed unexpectedly and that flexibility, when one travels, is fundamental. Therefore, for greater security, we want to remind you that you can cancel your reservation free of charge, with the right to a full refund, at any time up to 96 hours before the scheduled time for the transfer.

Access this link for more information regarding Coronavirus (COVID-19).

If you have left an item in the vehicle, contact our support team on 0800 880 1117 and we will ask our local traffic manager to check if the item was found in the vehicle.

If found, we will arrange for delivery or shipment by way of post.

FOR MORE INFORMATION, CONTACT US CONTACT US

CONTACT

Contact Us

Estamos ansiosos para te oferecer a melhor solução em transporte.

    Rio de Janeiro

    Edifício Manchete
    Rua do Russel, 804 – 4º Andar
    Glória – Rio de Janeiro/RJ


    P. +55 21 2042 3483
    contato@asbrasil.tur.br

    São Paulo

    Condomínio Panamerica Park
    Av. Guido Caloi, 1000 – 4º Andar
    Bl. 5 – Morumbi – São Paulo / SP


    P. +55 11 4210 4750
    contato@asbrasil.tur.br

    Open chat